Domain Mapping

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    mdobereiner

    I purchased a custom domain and tried following the instructions for "A Record", but my registrar said I need to purchase their DNS Management capability  now. Does that sound right? Do I need to do the same thing to use the Nameservers method?

  • Avatar
    Marty Thornley

    Each domain registrar is different. Some give you access to DNS settings for free, some charge extra. You would probably be able to point the nameserver as part of the domain purchase since it won't be of any use at all if you can't do that. But you would need that DNS control to do things like create MX records (which point email somewhere) and A records and CName records which point domains and subdomains.

    So you could transfer the domain to a new registar that offers the ful DNS control but that would cost the transfer fee and take a few days at least. Plus usually you can not transfer a domain for a certain time after purchase, I believe it is at least 60 days or more.

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    mdobereiner

    I've followed your steps for using A Record and it seems to be correct with my registrar. I noticed however when I add my custom URL to Tools -> Domain Mapping, it's not working. My URL is www.melissadobereiner.com and when I enter that, it removes the www however the www is a part of my A Record with my registrar (not sure if that makes sense.) Am I doing something wrong?

  • Avatar
    Marty Thornley

    All you need is "domain.com" not the "www".

    From your registrar, you should be sending us both www and non-www. Generally the a record takes care of that but I have seen some that needed to ask the registrar to fix it (because they had been pointing the www somewhere else).

    Our sites use a 301 redirect to make sure visitors and more importantly search engines see both the www and non-www as one site.

    So just make sure that all you enter is "melissadobereiner.com" and you should be fine. If that is not working, submit a support ticket and we can take a look.

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    jerfilm

    I have a domain and hosting already with mediatemple.net. If I cancel my plan with them will I still own the domain name...or do I need to register the name again through somebody else?

  • Avatar
    Marty Thornley

    MediaTemple is a hosting company. Are you sure the domain is not registered somewhere else and just hosted there? Either way, you can register the domain wherever you want and then point it to us. You should be able to do this from a domain registrar and do not need a hosting account to do it. A domain should cost around $10/year, so if you are paying more than that, you might be paying for a hosting account that you would not need to keep.

  • Avatar
    Allison Stanley

    Let me preface this by saying I have absolutely no clue what I'm doing.  Ok...I had a web site hosted by ipage.  www.allisonstanleyphotography.com  Then I was going to move it to Host Gator because I wanted a Word Press site.  So I requested a transfer of my domain name from ipage to Host Gator.  Apparently that is in process now...when I pull up the site its still being hosted by ipage...however the Host Gator control panel shows it as allisonstanleyphotography.com so I'm not really sure where in the process it is.  In the mean time, I found photographyblogsite through Smug Mug and this is really what I want...Ihave already started building my blogsite.  Now what do I do about getting my domain name?  Sorry, I'm just really lost.

  • Avatar
    Marty Thornley

    Hi Allison,

    The domain issue can get messy, especially when you start moving the domain around... But we can help. :)

    When you get a hosting account just about anywhere, they ask you to associate a domain with it. In this case you chose allisonstanleyphotography.com. So it would always show that whether or not you ever decide to actually point that domain to the account.

    Because our sites are hosted, you don't need a full hosting account anywhere to use it. You just need to own the domain and be able to setup what they call an "A Record" that points to us. Typically you register a domain at a domain registrar and then point it somewhere, either to a hosting account or to a hosted site like ours.

    When you do things this way, the domain is always registered and maintained in one place and you can point it to ipage, to hostgator, to photographyblogsites, etc... at any time. Actually transfering the domain somewhere takes time and then the domain is managed at that new place.

    One of the drawbacks of actually transferring a domain to a hosting company is that if you ever decide NOT to use that hosting company they still have your domain and you probably need to keep paying for their hosting account in order to simply manage your domain - so you are paying something $5-10/month instead of $10/year.

    The real question is - did you actually "transfer" the domain which moves the full ownership and management of it to hostgator or did you just point the nameservers to hostgator?

  • Avatar
    Allison Stanley

    Hi Marty,

    Yikes...I received an email from Host gator saying that the transfer initiated successfully but that I would get an email that I would have to reply to to verify the transfer.  But I haven't received that yet so I emailed them to see if I could cancel the transfer. 

    Allison

  • Avatar
    Allison Stanley

    Whew, I was able to cancel the request for transfer.  They are supposed to send me another email...once I get it I'll let you know...because I think I'm going to need help. :)

    thanks,

    allison

  • Avatar
    Allison Stanley

    Ok transfer canceled...now, all I have to do is register my domain with ipage?

    Thank you for all your help!

    Allison

  • Avatar
    Marty Thornley
    Oh good! Saved yourself a step. :) Looking at ipage it seemed they offer domain registration for sites hosted there but maybe not all the DNS tools you would want for hosting somewhere else. I would recommend transferring the domain to namecheap.com and once that goes through suit a support ticket here and we can help with the rest.
  • Avatar
    Allison Stanley

    Ok, I have sucessfully transfered my domain to Namecheap!!!  What next?

    You have been so helpful...I really appreciate it!!

    Allison

  • Avatar
    Marty Thornley

    Now just follow the instructions above and you should be all set. :)

  • Avatar
    Allison Stanley

    Hi Marty,

    When I requested an A record from Namecheap, this is the message I received:

    "Thank you for contacting our Customer Support Team.

    As we see your domain name is pointed to third party nameservers which are NS1.IPAGE.COM and NS2.IPAGE.COM. It meas that all host records should be modified on your DNS provider's end. Please contact your hosting provider to assist you further.

    Note that you can modify host records at your Namecheap account only in case your domain is pointed to our default nameservers."

    Help!

  • Avatar
    Marty Thornley

    Hi Allison,

    They are saying that your nameservers need to be managed by namecheap and you currently have them pointed somewhere else.

    They should be able to help you with that or if you look in the menu on the left side as you manage your domain, they have a link to "Transfer DNS back to us". Click that and follow the steps and you should be all set.

  • Avatar
    Allison Stanley

    I asked Namecheap to set up an A record and they gave me instructions how to do that this is what it says (in the "record type" it does say A Record, for somereason it just didn't paste over):

    Host Records Updated Successfully
    Host record information provided with valid values was updated successfully.
      HOST NAME IP ADDRESS/ URL RECORD TYPE MX PREF TTL
    @ URL Redirect URL Frame A (Address) CNAME (Alias) TXT Record URL Redirect (301) NS Record AAAA (IPv6) n/a
    www URL Redirect URL Frame A (Address) CNAME (Alias) TXT Record URL Redirect (301) NS Record AAAA (IPv6) n/a
  • Avatar
    Marty Thornley

    That looks right from here. Does it seem to be working?

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    Allison Stanley

    YES!!!  It works...finally!!!!  Thank you so much for your help and being patient with me!!!!

    Allison 

  • Avatar
    Marty Thornley

    Awesome! No problem at all. :)

  • Avatar
    Tracy Carlson

    I'm so lost. I registered my domain (and I was hosting) through DreamHost. When I went to their site to map my domain I wasn't given any of the options that you're talking about here. This is what I see:

     

    DNS Only

    (Use DreamHost's DNS servers, but host the site elsewhere.)

    Note that this will only work if DreamHost's DNS servers are actually in use for the domain. If your domain is registered outside DreamHost, you will need to make sure that the nameservers are set to:

    • ns1.dreamhost.com
    • ns2.dreamhost.com
    • ns3.dreamhost.com
    Domain to host DNS for:
    No sub-domains. Help?
  • Avatar
    sarahnp

    I followed all of the steps through the site where I purchased my domain and this one. My web address is working without the w's (http://sarahnormanphotography.org) but when the w's are added (http://www.sarahnormanphotography.org) it goes to my old site. Will this be fixed in 24 hours or is it something I am doing wrong?

  • Avatar
    Marty Thornley
    Hi Sara, There is most likely a step missing somewhere and the domain registrar should be able to help with that. The www version is technically a sub domain of the actual domain. People tend to use them interchageably but they are two separate domains and can be pointed separately. So sometimes pointing the domain does not send the www version at the same time. But each domain registrar deals with it differently so it is had dot say how to fix it except to say ask the domain registrar for help.
  • Avatar
    Marty Thornley
    Hi Tracy, That message is telling you that dream host cannot control your DNS settings because your name server is pointed somewhere else. You would need to use dreamhost's namesevers in order to use their DNS settings. While you're looking at DNS settings though, dreamhost's a hosting company and I generally recommend not holding your domain at a hosting company. Dreamhost is a great company but you don't need a hosting account just for a domain and it is more flexible for you if you keep your domain at a registrar and just point it at hosting companies. If you want some help with all that, submit a support ticket and we can get more into the details about it all.
  • Avatar
    Lysanne Ryan

    And just an fyi... I just deleted my redirect until I get this figured out. I'm just worried about clients trying to get to my site...so I  have my old site running.  But I can easily add it back, once I figure out what I'm doing wrong. -Thx

  • Avatar
    Marty Thornley

    Hi Lysanne,

    It looks like you added a redirect to OUR site which would just make all your traffic and links, search engine power etc... carry over to our site. VERY not good for your site so a good thing you undid it.

    A redirect would be used if you were switching domains yourself form say "mydomain.com" to "mynewdomain.com". Using a redirect would make all links and URLS form "mydomain.com" transfer over to "mynewdomain.com" and eventually "mydomain.com" essentially goes away.

    You want to create an "A Record" not a redirect to get your domain over to our site.

    Please submit a support ticket asap and I can help you out.

  • Avatar
    Lysanne Ryan

    Aaahhhhh!! Gotcha!! So do I ask for the "A Record" from you guys or my hosting site?

  • Avatar
    Marty Thornley
    That is done at your domain registrar and points over to us.
  • Avatar
    charleyrosephotography

    oh my word ... can someone pleeeease help me.. im a domain mapping mess. i went to where i own my domain name.. at wix.com .. my domain is "charleyrosephotography.com" .. and i tried to manage it by pointing that domain to your DNS number that you list on the instructions.. um .. now when you go to charleyrosephotography.com it says something funky about im almost done connecting to my wix site.. NOOOOO!!!!!!! ahhhh .. help please .. tru domain nightmare here.. any advice or is there a phone number i can call or how do i create a ticket for help.

  • Avatar
    Marty Thornley

    Hi there, Looks like you figured out the domain?

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